Frequently Asked Questions (faq)
Order and Delivery
When will I recive my order?
The delivery of orders is done through Correos Israel Postal Company in Israel and DHL in the rest of the world within a period of:
- 2 to 7 working days in Israel
- 7-14 working days in European Community
- 14-28 working days in the rest of the world
We recommend that you use an address where someone can receive the package personally during working hours.
If the items are not in stock, we will send you an email with all the information.
How can I cancel or change my order?
Once the order has been made we can not modify it.
To cancel or change the order send an email to UrbanCannabis14@Gmail.com and we will modify it for you.
- Credit card payment
The customer will bear the cost of the return. Request the return by mail to UrbanCannabis14@Gmail.com within a period not exceeding 15 working days following the date of receipt of the product with the following information:
- Do you want a refund or change of size?
- Reason for return
Products must be returned
In its original condition, along with any accessories related to them, can not be used, washed or damaged.
Urbannis will coordinate the collection of the garment in the address specified by the customer. Only refunds managed by Urbannis with your shipping agency will be accepted.
For size changes, you must deliver your clothing to the messenger when the correct size is delivered.
Is the exchange free?
*The shipping costs of returns and swaps will not be covered
In case you want a refund and not a change of size, you will receive the amount in the same way that you made the payment.
How much does shipping cost?
- Israel: From $4
- Rest of the world: from $10
You have doubts? Get in contact with us
For any query you can send an email to UrbanCannabis14@Gmail.com
Do I need to have an account to place the order?
It is not necessary to have any account to make an order.